FEATURED CASE STUDY
WhatsApp SaaS Platform Architecture
Multi-tenant WhatsApp SaaS architecture with template management, workflow automation, conversation inbox, CRM sync, billing metering, webhook processing, and tenant isolation on Meta Cloud API.
Business challenge
Build a messaging platform that supports multiple tenants, reliable message processing, template validation, automation workflows, and operational visibility.
Architecture decisions
Multi-tenant design, queue-based webhook processing, retry handling, template validation, tenant configuration, CRM sync, and observability.
What this demonstrates
SaaS architecture, messaging reliability, workflow automation, and Meta Cloud API integration.
- Multi-tenant SaaS
- WhatsApp Cloud API
- Webhook Processing
- Template Management
- CRM Sync
- Automation
Architecture Flow
Message pipeline from tenant action to delivery, logging, and sync.
Step 01
Tenant Portal
Step 02
Webhook / API Layer
Step 03
Queue + Retry Layer
Step 04
Worker Processing
Step 05
Meta Cloud API
Step 06
CRM / Logs / Reporting
- Tenant isolation
- Template validation
- Retry handling
- Audit visibility